Operational Services: Front Office
Service
Axxsys have in conjunction with a number of LatentZero clients introduced a service which focuses on the post implementation, support of the application for clients. Maintaining a business critical application such as LatentZero is an ongoing process in which clients need to streamline the usage of the application, upgrade the system, take on new funds, as well as train new staff.
The service is based on our Operational Service model, but is specifically focused on the LatentZero client base. Axxsys realise that LatentZero clients need different types of skill sets at different times to support the ongoing usage of the application. Getting and retaining the appropriate level of expertise as and when needed, as well as planning for major or minor changes has proven to be a challenge for many clients.
We have therefore found that creating a specialist pool of LatentZero consultants with different areas of expertise, is a cost efficient and useful service to the LatentZero client base. The consultancy skill sets cover business analysts, technical analysts, project managers, test managers and Rule Coders with specialist experience across the Minerva, Tesseract and Sentinel product set.
If required, Axxsys will undertake a SWOT Analysis at the beginning of our engagement, to identifying Strengths and Weaknesses in your current implementation and usage of LatentZero, from the perspective of your business needs.
Benefits
The clients get access to Consultants who are specialists in the product, but who more importantly have the business experience to look at the issues of the client from their perspective. The operational service model is based on the clients getting the best out of their chosen application based on their business needs. Benefits include:
- Standardised Test Planning – Standardised approach to testing of LatentZero upgrades including the production of test scripts for current and new functionality.
- On-Demand LatentZero Resources – Staff departures, holidays, sickness - Get operational continuity and reduce your key staff dependency using the LatentZero OS model.
- Flexible Consultancy – Only need a LatentZero specialist consultant one day a week or one month a year? The LatentZero Operational Services agreement can be tailored to suit.
- Unparalleled Expertise – Leverage from Axxsys’ extensive industry and product knowledge avoiding costly mistakes, and ensuring you get most out of your investment.
- Specialist LatentZero Consultant Pool – Draw upon a wide range of expert skill sets depending on your business needs. .
The Axxsys Operational Service model is to supplement your internal resources and is not intended as an alternative to the support provided by the client’s vendor maintenance contract.